Last updated: 29 July 2026

SipSipOT (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website (sipsipot.co.za), contact us, or engage our occupational therapy services.

1. Who We Are

SipSipOT is an occupational therapy practice operated by Siphesihle Putsoane, providing services to children and adults in South Africa.

Contact details:

• Email: sipsipot@gmail.com
• Phone/WhatsApp: 079 692 9022
• Practice Number: PN 1243772
• Location: South Africa

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, phone number, email address, and any details you share via WhatsApp, email, or phone when making an enquiry or booking a session.
• Client and health information: information you or your child’s caregiver share with us for the purposes of assessment, therapy planning, and treatment, which may include details about medical history, developmental history, functioning, and progress. This is treated as special personal information under POPIA and is handled with additional care.
• Website usage information: standard technical information such as browser type, device, and pages visited, which may be collected automatically through our website hosting and any analytics tools in use.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and communicate with you about bookings and services;
• Conduct assessments, plan and deliver occupational therapy services;
• Maintain client records as required for professional and ethical practice;
• Communicate with parents, caregivers, teachers, or other professionals involved in a client’s care, where you have consented to this;
• Comply with legal, regulatory, or professional body (e.g. HPCSA) obligations;
• Improve our website and services.

We do not use your information for marketing purposes without your consent, and we do not sell your personal information to third parties.

4. Legal Basis for Processing

We process personal information on the basis of your consent, to take steps at your request prior to entering into a service arrangement, to perform our services to you, and/or to comply with a legal or professional obligation.

5. Sharing of Information

We may share your information with:

• Other professionals involved in your (or your child’s) care, with your consent (e.g. teachers, doctors, other therapists);
• Service providers who help us run our practice (e.g. website hosting, email providers), who are required to protect your information;
• Regulatory or legal authorities, where required by law.

We do not share client or health information with third parties for marketing purposes.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, disclosure, or misuse. Client records are stored securely and access is limited to those who need it for the purposes described above.

7. Retention

We retain client records for as long as necessary to provide our services and to meet legal, professional, and regulatory record-keeping requirements, after which they are securely deleted or destroyed.

8. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you;
• Request correction or deletion of your personal information, subject to our legal and professional record-keeping obligations;
• Object to the processing of your personal information in certain circumstances;
• Withdraw consent at any time, where processing is based on consent;
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

To exercise any of these rights, contact us at sipsipot@gmail.com.

9. Cookies and Website Analytics

Our website may use basic cookies or analytics tools to help us understand how visitors use the site. These do not collect sensitive personal or health information. You can disable cookies through your browser settings at any time.

10. Children’s Information

As part of our paediatric occupational therapy services, we may collect information relating to children. This is only collected with the consent of a parent or legal guardian, and is used solely for the purpose of providing therapy services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: sipsipot@gmail.com
• Phone/WhatsApp: 079 692 9022

Information Regulator of South Africa Website: inforegulator.org.za Email: complaints.IR@justice.gov.za